Frequently Asked Questions
For any questions not answered above please feel free to contact us.
All garments are made to order within 12-14 business days. Processing times may vary 14-21 days during the holiday season.
Customers should place their orders at least 3 weeks in advance.
USPS Priority Flat Rate for domestic use. UPS or FedEx for international customers.
All returns MUST be made within 14 days of the date you receive your order in their original, unwashed, unworn, undamaged and smoke-free condition. Return shipping is the responsibility of the customer. We do not offer cash refunds! Store Credit only! No returns or exchanges on custom orders
You will get an automatic email saying your order has been processed. Once the order has been sent to you, you will get another email saying your order has been received and we will give you the tracking ID to follow up your shipment.
Once you're at checkout you'll have an ETA for each of the products you order. The ETA may differ between products depending on where they're located and the shipping method you've selected.
We allow all customers to provide their measurements due to all orders being made to order. All you need to do is fill out the custom form and provide us with your measurements for your bust, waist, and hips. Add any other specifications you think we need to know to get your order right the first time. Price varies per request.
Yes. We provide custom colors options per customer request. Price varies per request. Please fill out custom form for all inquiries.
Yes. We make specialty garments per customer request. We also specialize in (prom, bridal, and anniversary engagements) See custom form for special requests and set up an in-person or virtual consultation for a small fee of $50.