SHIPPING & HANDLING POLICY
We take pride in our custom made garments.
We do not offer cash refunds. We provide STORE CREDIT ONLY!
Anything returned for exchange should be new, unused and with all our security garment tags still attached. Returns/Exchanges that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
If you’re returning something faulty, damaged or soiled please contact email@example.com prior to sending any return.
All of our Garments are made to order. This allows us the ability to tailor each garment to each customer's needs. Garments take 12 to 14 business days to process and 2-3 Days to ship.
We are committed to improving our service and our customers’ shopping experience. We will send the tracking number for your order to you via Shopify, once your order has shipped.
Reliability is key, which is why we now require all of our garments to be signed for by the delivery service.
Please make sure you or someone you know will be present either at a home or work address to accept your delivery. If no-one is in, we’ll make sure we leave a card so that a re-delivery can be arranged, or you can collect from the depot.
Please don’t refuse a delivery. Unfortunately, refused deliveries will incur a cost of the original delivery plus the return cost.
Note: Affected by Covid-19, there may be some delay on the delivery.